Returns & Exchanges

At Chupi, we want you to love your new fashion pieces, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn items. Simply ensure all original tags are attached and the garment is in its original condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all labels and tags remain intact to prevent damage during transit.

• 3.
  Ship the Parcel

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.